Frequently Asked Questions
Got questions? We’ve got answers! We’ve put together this FAQ section to help you find everything you need; whether it’s about shipping, returns, sizing, or anything in between. If you don’t see your question here, feel free to reach out, we’re always happy to help!
General Queries
Where are your items printed?
We work with a network of trusted partners to bring our designs to life. Our blank products come from carefully selected suppliers around the world. Once they reach our fulfillment centers in the USA, we print your items in-house with care and precision.
To better serve our international customers, we also collaborate with manufacturing partners in the UK and Australia. They use the exact same blanks, machines, and printing methods we do—so no matter where your order is fulfilled, the quality stays consistent across the board.
How do your size charts work?
Our size charts are based on flat measurements—meaning they reflect the garment laid out on a flat surface. This helps you get a more accurate idea of fit.
All clothing follows standard US sizing, and every product listing includes its own specific size chart. We always recommend checking the size guide before placing your order, just to make sure you get the perfect fit for your style and comfort.
How long will it take to get my order?
Our standard processing time is 2–5 business days (excluding weekends and public holidays). Since every item is made to order and hand-printed just for you, we begin production once your order is placed.
During busy times—like holidays, sales, or new launches—processing may take a little longer.
Once your item is made, shipping times vary based on your location:
- USA. 2–8 business days
- CANADA. 2–19 business days
- UK 5–12 (garments) business days
8–20 (other products) business days - Australia & New Zealand: 10–25 business days
- Rest of Europe: 8–20 business days
- Rest of the world: 10–30 business days
Will my order come with tracking?
Absolutely! Every order comes with a tracking number, so you can follow it from our hands to yours.
I entered the wrong address; can I fix it?
If your order hasn’t shipped yet, there’s a good chance we can update it. Just contact us as soon as possible with the correct info (don’t forget apartment, unit, or suite numbers!).
Once your order ships, we’re unable to reroute it—so double-check that address before checking out.
My tracking hasn’t updated; what’s going on?
Sometimes carriers take a little while to scan packages during transit. But if your tracking hasn’t moved or says “Pending” for 10+ business days, reach out to us and we’ll look into it right away.
My tracking says “Delivered,” but I never got my package...
That can definitely be frustrating—but don’t panic! First, double-check with neighbors or your local carrier (sometimes they hold it or leave it in a safe spot).
If it still doesn’t turn up, please file a missing package claim with the shipping provider. Once you have the case number, send it our way and we’ll help make things right.
Note: If it's been more than 7 days since the "Delivered" date, we’re no longer responsible for packages marked as delivered to your address or a third party.
What forms of payment do you accept?
We accept all major payment methods, including Visa, MasterCard, American Express, Amazon Pay, and PayPal. Easy, secure, and hassle-free.
Can I cancel my order?
We get to work on your order pretty quickly, so cancellations aren’t always possible once the process starts.
That said, you can cancel within 24 hours by using the link in your order confirmation email or by reaching out to us directly. After that window, changes or cancellations are not guaranteed.
The item I just bought went on sale; can I get the new price?
Absolutely. If the price of an item drops within 2 days of your purchase, we’re happy to match the new price and give you store credit for the difference.
Just shoot us an email with your order number and the item(s) you want to price match—we’ve got you.
My item arrived damaged or incorrect—what should I do?
Oh no! If your order arrived damaged, defective, or isn’t what you ordered, we’re here to make it right. Please contact us with:
- Your order number
- A photo of the item
- A quick note explaining the issue
We’ll take it from there and arrange a replacement or refund, depending on the situation.
Just a heads-up: Be sure to reach out within 3 months of your delivery date (according to tracking). After that, we can’t guarantee assistance.
I changed my mind—can I return it?
No worries—we get it! If you're not loving your item, we offer a 30-day return window. You’ll just need to send the product back to our warehouse, and once we receive it, we’ll issue a full refund to your original payment method.
Just reach out to us and we’ll guide you through the return process.
My garment doesn’t fit—can I exchange it?
We always recommend checking the size guide in each listing before ordering. But if the fit’s off and you need a different size, we’ve got you.
Simply contact us with your order details and submit an exchange request. We’ll send you the return instructions and get the new size sent your way once we receive the original item.